Privacy Policy
Last Updated: 25 July 2025
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At Sundeo Contracting, we’re committed to protecting your privacy and handling your personal data responsibly. As your local lads in vans providing one-stop trade services across the UK, we want you to feel confident when sharing information with us. This Privacy Policy explains how we collect, use, share, and protect your data in line with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
If you have any questions, get in touch with us at info@sundeocontracting.co.uk. Our Data Protection Officer is Jac Jones, Director.
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1. What Data We Collect
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We only collect data that’s necessary to provide our services, respond to enquiries, and improve your experience. This may include:
• Personal Information: Name, email address, phone number, home address, and postcode (e.g., from contact forms, quote requests, or phone calls).
• Service Details: Information about your project, such as trade requirements, job descriptions, or photos you share.
• Technical Data: IP address, browser type, and device info when you visit our website (via cookies or analytics tools like Google Analytics).
• Marketing Preferences: If you opt-in to newsletters or updates.
We don’t collect sensitive data (e.g., health info) unless it’s directly relevant to a job (e.g., accessibility adaptations) and you provide it voluntarily.
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2. How We Collect Your Data
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• Directly from You: When you fill out our contact form, request a quote, book a service, or call/email us.
• Automatically: Through website cookies (see Section 7) or when you interact with our site.
• From Third Parties: Rarely, from partners like insurers for reinstatement jobs, but only with your consent.
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3. How We Use Your Data
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We use your data to:
• Provide quotes, schedule jobs, and deliver services (e.g., sending a sparky to your address).
• Communicate with you about your project, updates, or follow-ups.
• Improve our website and services (e.g., analysing site traffic).
• Send marketing emails if you’ve opted in (you can unsubscribe anytime).
• Comply with legal obligations, like safety records for gas work.
Our legal basis for processing:
• Contract (to fulfil your service request).
• Consent (for marketing or cookies).
• Legitimate interests (for site improvements or security).
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4. Sharing Your Data
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We don’t sell your data. We may share it:
• With our team or trusted subcontractors (e.g., a joiner for your job) to complete services.
• With legal authorities if required (e.g., for safety audits).
• With service providers like email hosts or analytics tools (e.g., Google), who are GDPR-compliant.
• In a business transfer (e.g., if Sundeo is sold), but we’ll notify you.
All sharing is limited and secure.
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5. Data Security
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We take your data seriously:
• Stored on secure UK servers with encryption.
• Access limited to authorised staff.
• Protected against breaches with firewalls and regular checks.
If there’s a data breach, we’ll notify you and authorities as required by law.
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6. Data Retention
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We keep your data only as long as needed:
• Service records: Up to 7 years for legal/tax reasons.
• Enquiry data: 2 years, unless you become a customer.
• Marketing data: Until you unsubscribe.
After that, we securely delete or anonymise it.
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7. Cookies and Tracking
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Our website uses cookies to enhance your experience:
• Essential Cookies: For site functionality (e.g., remembering your preferences).
• Analytics Cookies: To track visits (e.g., Google Analytics) – anonymised data only.
• Marketing Cookies: If you opt in, for targeted ads.
You can manage cookies via your browser settings. For more, see our Cookie Policy. We don’t use third-party tracking without consent.
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8. Your Rights
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Under UK GDPR, you have rights:
• Access: Get a copy of your data.
• Rectification: Fix inaccurate info.
• Erasure: Delete your data (if no legal reason to keep it).
• Restriction: Limit processing.
• Objection: Stop marketing or certain uses.
• Portability: Transfer your data.
To exercise rights, email us at [Your Email Address]. We’ll respond within 1 month. If unhappy, contact the ICO (www.ico.org.uk).
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9. Children’s Data
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Our services aren’t for kids under 16. We don’t knowingly collect their data.
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10. International Transfers
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Your data stays in the UK/EEA. If transferred outside (rarely), we use safeguards like standard contractual clauses.
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11. Changes to This Policy
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We’ll update this policy if needed and post changes here. Check back or we’ll email you for big updates.
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Thanks for trusting Sundeo Contracting with your data. We’re here to fix your home, not complicate your privacy! If you need more details, just give us a shout.
Sundeo Contracting